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Guarantee Policy: The Chula Vista Resort is an advanced deposit resort. For Chula Vista Resort to hold and guarantee your reservation, we require the first night’s lodging plus current prevailing room tax be billed and charged to a major credit card at the time you book your reservation. The same credit card must be presented along with valid photo ID at time of check-in. The balance of your reservation will be due at the time of Check-In. For guests that are staying with Chula Vista Resort for one night, the total amount of your stay will be billed and charged at the time you book your reservation. Declined or invalid credit card numbers may result in cancellation of booking without prior notice.
If a modification to your reservation occurs, the required deposit may change. By placing a deposit, you here by agree to the terms of our cancellation policy. Reservations made inside the cancellation period require advance payment of the first nights room and tax and are non refundable.
The above rate(s) may not reflect all possible fees, additional charges or taxes associated with this reservation. Additional guest fees will be added when applicable prior to check in and are over and above rates reflected on your final total stated on your confirmation; these additional guest fees will be due at the time of Check-In. Rates are subject to change until completion of your reservation; once the reservation is completed and secured with a deposit of the first night's rate plus current prevailing room tax, your rate will be guaranteed. For clarification and/or questions regarding additional guest fees, please contact our reservations department at 1-800-388-4782.
Cancellation Policy: Non-refundable reservations may not be cancelled or changed. For refundable reservations, should you choose to cancel your reservation for any reason anytime between the time the reservation is confirmed and 72 hours prior to 11:00am on the date of your arrival, there will be a $30 cancellation fee. If you cancel less than 72 hours prior to 11:00am on the day of your arrival, the entire deposit will be forfeited. Dates of stay may be rescheduled at any time without a fee, though rates may fluctuate and certain promotions/special offers may not be available. Changing dates does not guarantee similar rates/packages nor guaranteed availability. Rescheduled reservations are subject to current rates, availability and restrictions. This policy applies to all reservations unless otherwise stated in special package restrictions.
For all additional guests after 4 people, an extra guest fee of $20/guest/night will be applied to your reservation at check-in.
GENERAL TERMS: Must be at least 18 years of age to reserve or check into a room, all guests under 18 must be accompanied by a parent or legal guardian. Chula Vista Resort accepts all major credit cards, including but not limited to Visa, Mastercard, American Express or Discover. Personal Checks are not accepted. Cash payments are accepted at time of check-in, however a valid Credit Card that validates/matches with a photo ID of the cardholder is required, and must be presented for incidentals.
DEBIT CARD USERS: Please be aware that if you have given us your debit card for a deposit or payment, the charges will be processed immediately that day. If you decide to change your method of payment at anytime, Chula Vista Resort will process a refund to your card that day, but funds may not be released to your account for up to 5-7 business days. Chula Vista Resort is not responsible for the loss of use of these funds or any possible overdraft charges. We strongly discourage our guests to use debit cards at time of check in due to any authorization processes card-issuing banking institutions may practice. Holding of funds due to authorizations are at the discretion of the banking institution that issued the card, not of Chula Vista Resort.
RESORT FEE: In order to simplify your room account, stays at Chula Vista Resort require a daily resort fee of $21.99 plus tax per room, per night, which include the following services and resort amenities: Transportation on resort grounds using our shuttle service, adult access to the fitness facility, all local, calling card and toll-free telephone calls, incoming fax messages, and high speed wireless internet access.
CHECK-IN / CHECK-OUT TIMES: Check in begins at 4:00pm. Should you arrive as early as 12:00pm, you can pre-register and begin to enjoy the Waterparks and other Resort amenities. Check out is no later than 10:30am. After you have checked out, if you have the time, we invite you to stay with us throughout the day to enjoy the Waterparks and the many other great Chula Vista Resort amenities and services available.
CREDIT CARD AUTHORIZATION: If your name does not appear on the credit card you will be using at Check-In, you MUST call our Reservations Department directly at 1-800-388-4782 to coordinate proper procedures; this will speed up your check-in time and prevent any issues when you arrive at the property.
ROOM TAX: Current prevailing room tax rate in the City of Wisconsin Dells 12.25%; this is comprised of City Tax, County Tax, Premier Resort Tax and Sales Tax. All registered guests are required to pay Room Tax unless you are tax exempt in the state of Wisconsin. It is the responsibility of the guest to prove exemption; Chula Vista Resort will not remove any taxes on any confirmed bookings until proof of exemption is provided prior to Check In. Please see “Tax Exempt Reservations” for instructions on how to book a tax-exempt reservation, or please call us at 800-388-4782 to speak with a reservation agent to assist you.
You will receive an email confirmation. Please carefully review your reservation information. Please call 1-800-388-4782 if you have any questions pertaining to your reservation/confirmation. If you do not receive your email confirmation, please check any junk/spam folders in our account as some filters can be sensitive; please call Chula Vista Resort if you have not received your confirmation email within 24 hours of booking.
Pet Policy: Service Dogs Only